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FAQ

1. After Purchasing an MP3, Where Do I Download It?
2. Where Is The Music I Downloaded From The Store?
3. How Do I Add My Files To My Media Player (iTunes, Windows Media Player, Real, etc) ?
4. How Do I Unzip The Album Folder?
5. What Is An AIFF File?
6. Is AIFF and MP3 File Formats Bundled On Every Digital Download Product?
7. How Long Will It Take To Receive My Shipment?
8. Why Should I Buy MP3's at the Hidden Beach Shop versus "Other" Online Retail Destinations?
9. How Do I Apply My Coupon Code?
10. How Many Days After My Purchase Can I Download My MP3s?
11. In Addition To The Digital Music, What Else Can I Expect from Hidden Beach's Shop?

 


1. After Purchasing an MP3, Where Do I Download It?

For those of you who may be experiencing problems downloading your music through the download key sent via email we suggest the following steps.

Make sure you are logged-in.

Once you are logged into the store, you will notice My Account tab on the right hand side.

There will and option called Purchase History which will direct you to a page which tracks all the purchases you have made on the Hidden Beach Shop.

In the Purchase History area of the your account you can access any order placed by clicking on the Order ID column.

When you click on the Order ID # you will be transfered to a page which is also an invoice/receipt of the order. You will notice a blinking red "[Download Now]" for each item purchased, click on it to be transferred to the Download Now section.

Once in this section you can download all the files available. We highly suggest downloading the zipped file which contains then entire album instead of downloading each track individually.

Additionally, an email will be sent to you with a download key which will make it easier to access the area where you can download your purchases.


2. Where Is The Music I Downloaded From The Store?

Once you complete your order you will be directed to a section where you can download your files. When downloading your files, depending on your browser, you may or may not be prompted to a screen that will ask where you want to save the file. If you are asked where to store the files, we suggest storing the files temporarily on your desktop or creating a new folder on your desktop exclusively for your Hidden Beach downloads.

If your browser does not ask where to store your downloaded files, you may want to verify the default location in your browser's preferences. In most cases your browser automatically downloads files and stores them in a certain folder in your computer. You will need to locate this folder because that is likely where the files went after downloading.

3. How Do I Add My Files To My Media Player (iTunes, Windows Media Player, Real, etc) ?

Once you download your files, you will need to add them to your media player. In most cases, they will not automatically add to your media player. Please refer to your media player's Help Topics on how to add MP3 files.

You may also find it easier to right-click on the MP3 files and select your media plauyer: (iTunes, Windows Media Player, Real, Winamp, etc).

4. How Do I Unzip The Album Folder?

You will need to unzip the folder which will contain the entire collection of mp3 files. In most cases you can right click on the zipped folder and locate a built-in zip application that is included with your operating system.

If you have Windows XP, Windows ME & Windows Vista -- Once you double-click on the zipped file or folder, it should open just as if it were a regular file or folder on your computer. You can then open the unzipped folder and select all the MP3 files and add them to your media player.

What if you don't have Windows ME or XP or Apple OS-X? Well you need to download and install a special piece of software that will zip and unzip files. This may sound like more trouble than it is worth, but a zip/unzip program is an ESSENTIAL tool, especially if you are going to be using the Internet a lot. You can download a FREE Unzip Application at www.winzip.com.

5. What Is An AIFF File?

Audio Interchange File Format (AIFF) is an audio file which is a leading format (along with SDII and WAV) used by professional-level audio and video applications. It is non-compressed and lossless. Like any non-compressed, lossless format, it uses much more disk space than an MP3. The Hidden Beach Shop offers this format because it is lossless of sound quality and promises the best recording available. AIFF Files of Hidden Beach's catalogue are not available anywhere else but right here at the Hidden Beach Shop.


6. Is AIFF and MP3 File Formats Bundled On Every Digital Download Product?

No. MP3 Files and AIFF Files are bundled together only on Digital Download Singles. For Full Album Digital Downloads, MP3 and AIFF Files are not bundled together. If you wish to purchase an entire album in AIFF Format, you will need to select "AIFF DOWNLOAD". If you wish to purchase an entire album in MP3 Format, you will need to select "MP3 Download". Both formats are not bundled together as albums, they are only offered together as singles


7. How Long Will It Take To Receive My Shipment?

Most domestic orders should be received withing 7-10 Business Days. International orders are subject to a lengthier shipping time frame.


8. Why Should I Buy MP3's at the Hidden Beach Shop versus "Other" Online Retail Destinations?

There are 3 reasons you should purchase your digital downloads from Hidden Beach's shop and they are: (1) we offer a lower price, (2) we receive more revenue from direct sales made from our independent shop and (3) you're directly supporting a great cause and great music. Your purchase through our shop is the best way you can support Hidden Beach and the artists, making it possible to fund projects and continuing to bring you real music. When you purchase your digital music from "other" retailers Hidden Beach only receives sometimes 40-60% of the sale. However when you buy direct, Hidden Beach receives about 90-95% of sale.

Buying direct helps combat the decline in album sales, helps recoup money lost from illegal pirating and sharing of music, and is helps us stay in business. So we appreciate every customer who purchases from this store and understand you are our #1 priority.

9. How Do I Apply My Coupon Code?

Sometimes Hidden Beach releases promotional coupons in conjunction with various campaigns and projects. To use your coupon you will need to enter the code on the Checkout Page prior to completing your order. First, add your items to your cart, then click on "Checkout" on the top right corner. You will be transferred to the Checkout screen where you can apply your coupon code directly above the Subtotal line on Cart Content column on the left side of the screen. There will be a line that says "Coupon code:". Please enter your coupon code in the box and press "Apply" to apply your coupon. After applying your coupon your subtotal and total should reflect the discount and you should be ready to checkout. Remember that all purchases -- including those with a $0 balance -- require registration with the Hidden Beach Shop .

10. How Many Days After My Purchase Can I Download My MP3s?

Once you download your MP3s they are yours indefinitely. You can also download the files directly from the Hidden Beach Shop for up to 1 year or 365 days from the date of purchase. For example, if you purchased an MP3 on April 15, 2008 you have until April 14, 2009 to download the file. You can download the file as many times as you wish during the year. The file is available in your account at the Hidden Beach Shop for your convenience and record.


11. In Addition To The Digital Music, What Else Can I Expect from Hidden Beach's Shop?

In addition to the digital files you can expect with every purchase you will also notice we have included (on most albums and singles) a High Resolution JPG of the album artwork and Liner Notes for that project.


Thanks for shopping at the Hidden Beach Shop. If you still have questions please feel free to submit a comment using the form below. Our Sales and Technical team will be happy to assist you.



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